Tek Experts Recruitment Portal 2020 | Application Guide and Requirements – www.tek-experts.com.
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Tek Experts Recruitment Portal 2020
Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
We are recruiting to fill the following positions below:
1. Job Title: IT Manager
Location: Nigeria
Job Description
- Are you a natural problem solver? Are you an experienced IT Manager? Would you like to work for an established yet rapidly expanding global organization? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring an IT Manager who will help manage our system administrators to solve technical support requests.
- IT Operations is responsible for serving a 2200+ seat Information Technology and Services Support company across 7+ locations in Bulgaria, Malta, Costa Rica, USA, Nigeria, Vietnam, and China. The company is exceptionally technology savvy, so the individual running this department needs to have the confidence in modern IT to succeed. The Nigeria IT Manager must help drive up the IT Service Levels Agreements, increase the Business productivity, and be the natural “1 stop shop” for the site end users with respect to IT services.
Duties and Responsibilities
- Ensure daily, weekly, and monthly tasks and reports are tracked and completed by the local team
- Ensure IT staff are on site as per the business requirements for IT coverage
- Lead, mentor, discipline, and feedback to team members on performance of the team and the individual
- Set objectives and SMART goals for local IT staff, and perform monthly individual follow ups to ensure goals are met
- Obtain continuous feedback from users on their impressions of performance and needs
- Ensuring the highest level of customer satisfaction with end users
- Manage the local team to assess, prioritize and allocate Service Desk tickets and other tasks
- Ensure that all IT Assets are managed throughout their lifecycle according to current process and policies
- Regularly reporting to Global Head of IT Operations on performance, progress, issues and future needs
- Assessing the current workload and being part of continual improvement plans to reduce workload and increase efficiency
- Working alongside Global Head of IT Operations and Global IT team to resolve issues and identify areas of improvement in systems and IT Tools
What we’re looking for
- Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
- You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
- Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Competences:
- Previous experience of managing a team of Technical Engineers or System Administrators
- At least 5 years of experience with a technical job
- At least 3 years of team leadership or management
- Experience of global service provider environment is an advantage
- Experience of Technical: Windows 7, 8, 10, Office 365, Exchange, Active Directory and Server administration knowledge
- Knowledge of standardized architectures and methodologies
- Overview on voice technologies would be an advantage
- Must be customer oriented
- Good written and spoken English communication skills
- Good interpersonal skills with a specific focus on understanding customer needs.
- ITIL certification would be an advantage.
Application Deadline: Not Specified.
How to Apply
Interested and qualified candidates should: Click here to apply online
2. Job Title: Technical Support Engineer (French Speaking)
Location: Lagos
Job Description
- Are you a natural problem solver? Do you have Technical Support (Level 2) experience and can speak French fluently? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers.
- As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
- Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.
What we’re looking for:
- Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
- You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
- Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Duties and Responsibilities
- Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
- Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
- Collaborate with subject matter experts and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
Competences
- Fluency in English and French
- 1 – 3 years technical support experience
- Superior researching, problem solving and troubleshooting skills
- Adaptability to work independently and part of a team bringing in experts when needed
- Excellent customer service skills
- Prior customer service or support experience required
- Passion for technology and learning
Application Deadline: 23rd November, 2020.
How to Apply
Interested and qualified candidates should: Click here to apply online
3. Job Title: Marketing Manager
Location: Nigeria
Job Description
- Are you a passionate marketing professional? Are you looking for an environment where you can drive innovation and promote a rapidly expanding organisation? Tek Experts has a superb opportunity to do just this.
- As the Marketing Manager you will have responsibility for designing, developing and delivering the marketing plan to develop the Tek Experts brand across Nigeria and support other sites while helping drive recruitment activity. Working with local stakeholders, marketing colleagues and third parties, the marketing manager will be responsible for defining, designing and delivering targeted marketing activity that position Tek Experts as an employer of choice and help us reach our ambitious recruitment targets.
Duties and Responsibilities
- Work with Marketing Director and stakeholders to develop the regional marketing plan and budget
- Work with internal and external stakeholders to manage the development and delivery of regional marketing activity
- Plan, manage and promote a range of marketing programs, including events, advertising, interviews, video and photoshoots,
- Support the Marketing Director with local PR activity
- Manage and develop social media channels and internal communications
- Monitor and report on effectiveness and ROI
- Maintain range of high quality marketing materials to support online/offline activity
What We’re Looking For
- Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
- Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Skills and Competencies
- Proven experience managing marketing programs activity for a growing and dynamic company is highly desirable
- Experience managing online and offline marketing programs across B2C and B2B environments, including events, internal communications, social media, email marketing etc.
- Proven experience of developing high touch marketing plans in line with strategic objectives
- Experience of supporting large-scale recruitment programs would be a distinct advantage
- Ability to build strong relationships with people across the business is key the successful candidate will be required to build relationships with marketing colleagues, senior stakeholders across the business, peers in other departments and recruitment teams to deliver objectives
- Ability to be able to adapt plans and activity quickly and efficiently is crucial
- Proven experience maximizing the impact of recruitment marketing campaigns to drive results
- True self-starter that can drive marketing activity across a business
- Strong English language skills and experience of writing content
- Graduate degree, preferably in marketing or a related subject.
Application Deadline: Not Specified.
How to Apply
Interested and qualified candidates should: Click here to apply online
4. Job Title: Instructional Designer
Location: Lagos
Job Description
- Are you a creative professional with an entrepreneurial spirit who can design and develop learning and practicing experiences to help Tek Experts team members around the globe be successful in learning? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring Instructional Systems Designers to join our team.
- The Instructional Systems Designer is responsible for partnering with internal subject matter experts to develop content and materials for Tek Experts onboarding and advancement programs across a wide variety of topical areas. The successful candidate will design and develop learning initiatives and training materials for in-class, blended and online environments. He/she will be responsible for planning, developing, and implementing blended learning solutions.
- The individual will require a strong understanding of adult learning theory learner retention and application, and demonstrate graphic, layout, and instructional design skills to build eLearning modules that are engaging, fun, and memorable.
What we’re looking for
- Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
- Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Duties and Responsibilities
- Gain a deep understanding of business goals, industry landscape, existing training, and target audiences
- Confer with SMEs, product managers, management and other stakeholders to determine training needs on an ongoing basis.
- Define Key Performance Indicators (KPIs) and set benchmarks to measure correlation of training solutions to performance improvement
- Design, implement, and drive continuous improvement of end-to-end learning processes
- Apply expertise designing programs and curricula for global audiences working with virtual teams in a large matrix organization to ensure multi-language translation and cross-cultural adaptation
- Analyze target audience, job tasks, learner environment, and existing content to identify appropriate instructional strategies
- Develop performance measures: criterion-referenced achievement tests, questionnaires, interviews, and simulation scenarios
- Design and develop learning solutions utilizing modern learning (student-centered) methods to ensure learning initiatives are constructed to produce the desired changes in behavior, attitude, knowledge, and skills needed to make real business impact
- Create training program and instruction materials including course outlines, background materials, instructional materials, hand-outs and tests as well as design Continuously enhance technical instructional delivery and presentation skills through participation in outside meetings, seminars and training sessions.
- Utilize sound instructional design methodologies to create complex (e.g., guided discovery, case method, problem-based, game-based, competency-based approaches), high-quality and innovative (formal, informal, blended) instructional materials and learning solutions
- Select and use appropriate techniques to define and sequence instructional content
- Conduct media analysis to efficiently and effectively match instructional media to the content, the audience, and desired outcomes
- Collaborate with global teams and subject matter experts on course design, development, and delivery
- Create and maintain job/task analysis, training needs analysis, design documents, storyboards, video scripts, project plans, and other artifacts for various training projects
- Apply project management principles and tools to direct the instructional design process to deliver results on time, on budget, and within scope
- Develop and maintain training materials, documentation, manuals, job-aids, quick- reference guides, and other training aids
- Collect and analyze program data to in evaluate training courses and program effectiveness; identify problem areas and make recommendations for improvements
- Actively research evolving trends in the field of learning and recommend innovative training tools and technique to deliver cutting-edge design solutions
- Mentor training delivery staff and other assigned trainers in instructional design subject matter, content and course delivery techniques.
Competences
- Associate’s or Bachelor’s Degree from an accredited educational institution in a Business or Technical area of study;
- Three to five years of demonstrated experience in an instructional design or eLearning course development and graphic/layout design
- Two to five years of instructional design experience in the IT industry, and one or more years related technical or support experience; or equivalent combination of education and experience preferred.
- Extensive experience in at least one of the following eLearning development tools: Articulate Studio; Articulate Storyline; Adobe Captivate; or Lectora
- Expertise in PowerPoint; intermediate proficiency in Excel; competency in MS-Office products (Outlook, Word, Lync) required
- Experience with audio/video editing and animation software, specifically Adobe Premiere Pro, Adobe Soundbooth Pro, Adobe After Effects, and Flash a plus
- Exceptional written, verbal, critical thinking, problem solving, and interpersonal communication skills
- Strong project management experience, must be able to self-manage and prioritize projects with little supervision
- Business and ROI-minded, performance improvement driven
- CTT+ or similar instructional design certification is a plus.
- Adult learning (andragogy)
- Information Technology
- Planning and organizing
- Communication skills across multiple organizational levels
- Problem analysis and problem solving
- Data gathering and analysis
- Judgment
- Presentation skills
- Facilitation skills
- Adaptable
- Team player
- Capable of managing own time and workload
- Flexible and proactive
- Customer orientated
- Excellent written and oral English language
- Proficient with learning and development systems – learning management systems, content management systems, and human resource management systems.
Application Deadline: Not Specified.
How to Apply
Interested and qualified candidates should: Click here to apply online
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