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Ikeja Electricity Distribution Company Recruitment 2020 and How to Apply for IKEDC Jobs.
IKEDC, Ikeja Electricity Distribution Company, Ikeja Electricity Distribution Company Recruitment 2020, How to Apply for Ikeja Electricity Distribution Company Recruitment. See more details below;
Ikeja Electricity Distribution Company Recruitment 2020 – In this article you will surely get latest updates on Ikeja Electricity Distribution Company 2020 recruitment requirements, qualifications, guidelines and other important updates for free.
Ikeja Electricity Distribution Company Recruitment 2020
Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria’s largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.
We are recruiting to fill the position below:
1. Job Title: Call Center Agent
Location: Lagos
Job Type: Full time
Reporting To: Contact Center Manager
Role Purpose
- Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC etc.
Responsibilities
- To take telephone calls on behalf of IE in order to fulfil customer requirements.
- To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Assist in Carry out any other duties as requested by Head customer Service and Head of Department.
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Respond to billing inquiries and handle customers’ high bill complaints.
- Provide information about company programs, products and services.
- Report electric emergencies and outages.
- Provide data to customers requesting new services and/or construction and channel to appropriate office.
- Seek resolution of customer complaints.
- Respond to utility commission and agency inquiries.
- Updating customers’ account.
Minimum Qualifications
- This role requires a first Degree or its equivalent Diploma qualification.
- Requires between 1-2 years relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.
Technical Competencies:
- Good Phone Skills.
- Good Analytical skills.
- Commitment to Task.
- Possesses current knowledge of profession.
- Knowledge of the business
- Good customer service management
Behavioral Competencies:
- Ability to work under pressure and multi task effectively.
- Good Verbal communication & interpersonal Skills.
- Attention to Detail.
- Persuasive.
- Good customer Service.
2. Job Title: Litigation and Investigations Lead
Location: Lagos
Reporting To: Head Legal & Regulatory Compliance
Role Purpose
- Assist the Head (Legal) in all litigation and investigation related activities
Responsibilities
- Lead and manage the litigation unit in the most effective and efficient manner to achieve corporate objectives.
- Organize and manage all case related materials and provide support to Management on litigation and all law enforcement agency related matters.
- Liaise with external solicitors handling all Company’s matters including litigation and related matters.
- Ensure scrutiny of complaints and legal cases – physical inspection, interrogation of concerned personnel, obtaining statements and preparing required legal reports.
- Provide opinions and advise the Company on its best options in resolving commercial, legal and regulatory issues.
- Drafting and reviewing court processes in addition to other legal documents such as contracts etc.
- Provide support in enforcing legal and regulatory stipulations including corporate governance and compliance matters across the Company.
- Represent I.E. in legal matters before relevant authorities and assist in negotiations with 3rd parties on compensation.
- Initiate and provide support to the Company in debt recovery matters.
- Assist in the analysis of the outcome of claims investigations and interpret
- Provide legal support to other departments and units as may be requested from time to time.
- Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
- Perform other tasks as may be assigned by the Head of Department
Minimum Qualifications
- LLB and BL Law
- Excellent Experience in Civil Litigation and Alternative Dispute Resolution.
- Minimum of 10 years’ experience with at least 4 years in a comparable role.
Technical Competencies:
- Corporate Governance
- Legal Advisory
- Legal Drafting
- Litigation Management
- Contract Management
Behavioral Competencies:
- Communication and Interpersonal Relations
- Supervisory/Managerial Skills
- Problem Solving and Decision Making
- Managing Resources and business focus.
Application Deadline: 8th October, 2020.
How To Apply Online.
Interested and qualified candidates should:
Click here to apply
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