Convergys Hiring Process 2020 and Career Guide Requirements.
Convergys Hiring Process 2020… Convergys is a corporation that offers sells of customer management and information management products to large corporations. The customer management products include financial services, retail, technology, healthcare, government markets, agent-assisted, self-service and care software to communications.
Convergys Hiring Process
Information management provides convergent billing and business support system products including product and order management, revenue management, and customer care management to telecom, utilities, and broadband/cable/satellite service providers. The company has about 130,000 employees across 33 countries.
The Convergys Work at Home gives an opportunity for call center agents to work from home. So if you seek a chance to work in this company, this article will guide you on the hiring process, the requirements and job openings.
N/B: The minimum age for employment at Convergys is 18 years old and the standard working hours at Convergys is 24 hours a day, 7 days a week.
Convergys Employment Opportunities
- Telecommunications Customer Service Associate
- Customer Service Problems Resolution Representative
- Sales Operations Manager
- Training and Quality Associate
Job Requirements for Convergys Work at Home Program
- You must be up to18 years old and above.
- You must possess a high school diploma or GED as a U.S. applicant.
- You must have a good level of education or relevant work experience as a U.K. applicant.
- You must have a quiet office environment, a computer, a high-speed internet, a headset, and a standard telephone.
Convergys Hiring Process
The first step is the application process, which has seven steps:
- Test your computer.
- Test your internet speed.
- Select your preferred country and select jobs.
- Begin your application profile.
- Complete your application profile.
- Enter your demographic information.
- Test your voice quality.
After you have completed the seven steps, you will be contacted through email by a Convergys Recruiter if you qualify for further hiring processes. An interview will be conducted over the computer or phone.
Once you are hired, you will be assigned a program/client that you will be supporting. Note that there is not an option to choose. The training time varies depending on the client, and all courses are combined with instructor-led computer classes, all done from home.
As an agent, you must successfully pass all training assessments to begin working with a client you are assigned to. The training must be done on a landline telephone.
Convergys Work Schedule and Salary
Convergys salary is paid hourly. Agents in the U.S. are paid twice in a month, while agents in the U.K. are paid once in a month. Agents working from home are paid based on the time they logged into their electronic timekeeping system. The average pay per hour in this company is about $9.50.
Benefits of Working at Convergys
- Paid Holidays and Paid Vacations
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Basic Life Insurance
- Additional Life Insurance
- Dependent Life Insurance
- Accidental Death and Dismemberment Insurance
- Health and Dependent Care Flexible Spending Accounts
- Short and Long Term Disability Insurance
- Tuition Reimbursement
- Retirement and Savings Plan (401k) with a company match
- Employee Stock Purchase Plan
Canadian Benefits Include the Following:
- Paid Holidays and Paid Vacations
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Basic Life Insurance
- Additional Life Insurance
- Dependent Life Insurance
- Accidental Death and Dismemberment Insurance
- Critical Illness Insurance
- Short and Long Term Disability Insurance
- Tuition Reimbursement
- Retirement and Savings Plan
- Employee Stock Purchase Plan
UK Home Agent Benefits Include the Following:
- Generous Annual Leave Allowance
- Medical Coverage
- Dental Coverage
- Eye Care Vouchers
- Life Assurance
- Employee Assistance Programme
- Non-Contributory Pension Scheme
- Employee Stock Purchase Plan
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